Mr. Franklin tried to close his garage door several times, but every time it shut, it would immediately reverse back upward.
After speaking to Mr. Franklin, and taking a look for ourselves, we found out he had recently gotten a new garage door opener. Our team felt the most likely issue was that the limit settings on this new opener weren’t set correctly, which are what tells the door when it’s reached the ground. Mr. Franklin’s opener was telling the door it was hitting the ground before it should, and causing the door to open as it would if it hit an object under the door. We adjusted the settings to fix the issue.
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